Question 1

Which Apple devices do you support?

Accepted Answer

We cover the full Apple line-up—iPhone, iPad, Mac, Apple Watch, Apple TV, AirPods, and most first-party accessories—running recent and legacy OS versions.

Question 2

What are your support hours?

Accepted Answer

We're online 24/7, 365 days a year, so you can reach us any time, anywhere in the world.

Question 3

How fast will I get a response?

Accepted Answer

Most chats connect to an agent instantly.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Absolutely. Cancel in a couple of clicks from your account dashboard—your plan stays active until the current billing cycle ends, and you won't be charged again.

Question 5

Do you keep my diagnostics private?

Accepted Answer

Any files or logs you share are encrypted end-to-end, stored temporarily for troubleshooting, and auto-deleted after the session unless you ask us to keep them.

Question 6

Are you affiliated with Apple Inc.?

Accepted Answer

No—we're an independent service. Our experts are Apple experts, but Live Experts is not owned or endorsed by Apple Inc.

How it works

FAQ

How it works

FAQ

How it works

📝 Step 1. Explain your issue

💬 Step 2. Chat with an expert

🔧 Step 3. Resolve your issue

FAQ

Which Apple devices do you support?

What are your support hours?

How fast will I get a response?

Can I cancel my subscription at any time?

Do you keep my diagnostics private?

Are you affiliated with Apple Inc.?

How it works

📝 Step 1. Explain your issue

💬 Step 2. Chat with an expert

🔧 Step 3. Resolve your issue

FAQ

Which Apple devices do you support?

What are your support hours?

How fast will I get a response?

Can I cancel my subscription at any time?

Do you keep my diagnostics private?

Are you affiliated with Apple Inc.?