Question 1

How do I know if I'm entitled to a refund or compensation?

Accepted Answer

US DOT rules generally provide for a full cash refund when an airline cancels or significantly changes a flight, regardless of ticket type. For significant delays (3+ hours domestic, 6+ hours international) where the passenger chooses not to travel, DOT rules typically provide for a refund. Involuntary denied boarding falls under 14 CFR Part 250, which generally provides for compensation up to $1,550 depending on the resulting delay. In Canada, APPR rules generally provide for compensation up to $1,000 for delays and cancellations within airline control, and up to $2,400 for denied boarding.

Question 2

What exactly does the $1 trial include?

Accepted Answer

Your $1 gives you one full day of access to our flight claims team. During that time you can chat with a concierge, get your eligibility assessed, and get step-by-step help submitting your claim to the airline. After 24 hours, the plan continues at $20/month — cancel anytime from your account.

Question 3

What if I've already contacted the airline directly?

Accepted Answer

It's not too late. Airlines often deny or delay claims hoping passengers give up. Our experts know the exact escalation paths — including DOT complaints, chargebacks, and dispute processes — that get results even after an initial refusal.

Question 4

Can I request a cash refund instead of a travel voucher?

Accepted Answer

In many cases, yes. When an airline cancels a flight or causes a significant delay, DOT rules generally provide for a full cash refund — not just a voucher or travel credit. Our experts can help you understand how these rules typically apply and walk you through the request process.

Question 5

Why use Live Experts instead of handling it myself?

Accepted Answer

Most passengers aren't familiar with the specific DOT and APPR rules that may apply to their situation. Our experts walk you through every step — from understanding how regulations typically apply, to filling out the right forms and escalating if the airline pushes back. You get it done right the first time, without the guesswork.

Flight delayed or cancelled? DOT refund rules may apply.

Flight delayed or cancelled? DOT refund rules may apply.

3 simple steps to get help

Describe your flight issue

Chat with a Flight Claims Specialist

Get help putting together your request

Common questions

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