Privacy Policy

Introduction

This Privacy Policy describes how Mobee Media Pty Ltd, operating the Live-Experts.com platform, collects, uses, discloses, and protects your personal information. We are committed to safeguarding your privacy and handling your data in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), and other applicable data protection laws. By using Live-Experts.com, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: Name, email address, password (encrypted), and profile details
• AI Conversation Data: Your conversations with our AI Expert Agents, including questions asked, responses received, and interaction history
• Payment Information: Billing details, payment method information (processed securely through Stripe), and transaction history
• Device Information: IP address, browser type, operating system, device identifiers, and access times
• Usage Data: Pages visited, features used, time spent on platform, search queries, and interaction patterns
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage
• Communications: Support inquiries, feedback, and correspondence with our team

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide access to AI Expert Agent consultations and platform features
• Account Management: To create, maintain, and secure your account
• AI Improvement: To analyze conversations and improve our AI systems, response quality, and accuracy
• Payment Processing: To process subscription payments and manage billing
• Communication: To send service updates, billing notifications, and respond to inquiries
• Personalization: To customize your experience and provide relevant content
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Analytics: To understand how users interact with our platform and identify areas for improvement

3. AI Conversation Data

Your interactions with our AI Expert Agents are subject to specific data practices:

• Conversation Storage: We store your AI conversations to provide conversation history and improve our services
• AI Training: Your conversations may be analyzed (in anonymized form) to improve AI model performance and response quality
• Data Retention: Conversation data is retained while your account is active and for a reasonable period after account closure
• Privacy Protection: We implement technical measures to protect the confidentiality of your conversations
• No Human Review: AI conversations are not routinely reviewed by human staff except for quality assurance, security purposes, or when required by law
• Sensitive Information: We advise against sharing highly sensitive personal information (medical details, financial account numbers, etc.) in AI conversations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our Terms of Service
• Legitimate Interests: We have legitimate business interests that do not override your privacy rights
• Legal Obligation: Processing is required to comply with applicable laws

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), hosting, analytics, and technical infrastructure
• AI Technology Partners: Providers of underlying AI technology, subject to strict data protection agreements
• Legal Requirements: Government authorities, law enforcement, or other parties when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred (you will be notified)
• With Your Consent: Other third parties when you have given explicit permission

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted between your device and our servers uses 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with encryption at rest
• Access Controls: Strict employee access controls limit who can view personal information
• Security Monitoring: Continuous monitoring for unauthorized access and security threats
• Regular Audits: Periodic security assessments and penetration testing
• Incident Response: Procedures in place to respond to data breaches and security incidents

7. Data Retention

We retain your personal information as follows:

• Active Accounts: Data is retained while your account remains active
• Conversation History: AI conversation data is retained for the duration of your account plus a reasonable period for legal and business purposes
• Payment Records: Billing and transaction data is retained for 7 years for tax and legal compliance
• Deleted Accounts: After account deletion, most data is removed within 90 days, except data required for legal compliance
• Anonymized Data: Some data may be retained in anonymized form for analytics and AI improvement

8. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request restriction of processing in specific circumstances
• Withdraw Consent: Withdraw previously given consent for data processing
• Lodge a Complaint: File a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or your local data protection authority

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: To analyze how users interact with our platform
• Functionality Cookies: To remember your preferences and settings
• Analytics: To understand user behavior and improve our services
• You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence:

• We ensure appropriate safeguards are in place for international data transfers
• We comply with GDPR, Australian Privacy Principles, and other applicable data protection regulations
• Standard contractual clauses and other legal mechanisms are used to protect transferred data
• Service providers are required to implement adequate data protection measures

12. Children's Privacy

Live-Experts.com is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a person under 18, we will delete it immediately. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent platform notice at least 14 days before taking effect. Your continued use of Live-Experts.com after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Payment Privacy

For detailed information about how we handle payment and billing data, please refer to our Billing Privacy Policy at /billing/privacy.

Contact Information

Mobee Media Pty Ltd operates the Live-Experts.com platform. If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Physical Address: 470 Pauls Terrace, Brisbane, 4006, Australia
• We will respond to all privacy-related inquiries within 30 days